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Frequently Asked Questions

We ship all of our orders the same or very next business day. In any event during the holidays or bad weather, your order may be delayed. Orders with incorrect information or requires an update may also be delayed. For more information, please visit our Shipping Policy page.

OF COURSE! The warranty for all unused and unworn products is 30 days from the date of purchase. More information about returns, refunds, and exchanges can be found here.

If there is something wrong with your order or products within it, please reach out to sean@livepolar.com and we’d be happy to help you out!

We sure can! We have some custom options available and we’d be happy to discuss them with you. Please fill out the form at the top of this page or email us at customorders@livepolar.com and we will get in touch with you.

Well besides being soft and cuddly the Polar bear is our mascot. It’s a symbol of our brand statement “Live to Rise Above”. As a spirit animal, the Polar bear is a protector who exudes strength and endurance while persevering over any obstacle, yes this includes extream cold. At Live Polar, we rise above quality, service, and satisfaction.